Your Pet's Appointment - What to Expect

Scroll through to get an understanding of what to expect at every stage in your pet's appointment at one of our Veterinary Urgent Care clinics.

Register or Sign in to Our Client Portal

Sign in or register for a new account on our client portal.

Please fill out the owner and the patient profiles once you have registered your account.

Register or Log in

Select a Clinic to Make an Appointment

Select a location near you and make an appointment for your pet.

Appointments are available for same day visits. Making an appointment is encouraged as it will reduce your wait time. Walk-ins will be seen in our first available time-slot. If we are fully booked, you will experience a longer wait time.

Your Pet's Appointment

Drawing of a hospital building. Our team members will help you feel at ease the moment you and your pet walk into the waiting room.

Our veterinary team follows a Fear Free approach to care. If your pet is nervous in veterinary settings, please let a member of the team know. We will make every effort to reduce his or her stress.

Patient Exam

A doctor will thoroughly examine your pet.

He or she will discuss necessary diagnostic tests and explain next steps for diagnosis, treatment and follow-up care.


Your pet will receive medical care.

Based on decisions made during the treatment plan discussion and your pet's medical condition, our team will run diagnostic tests to confirm the diagnosis (if necessary) and treat your pet.

Discharge and Home Care

Your pet will be discharged with instructions for continued care, or he or she will be recommended to receive further care at an emergency animal hospital.

Our team will provide you with instructions for home care, prescriptions and next steps. If you have any questions, please don't hesitate to ask.

Medical Records

Your Pet's Results

Your pet's discharge instructions, and diagnostic test results will be available to you on the client portal.