Deciding Where to Bring Your Pet
Do you offer euthanasia services?
Yes, our pets are members of our families and being faced with end of life and aftercare decisions can be upsetting and overwhelming. During this difficult time, our Veterinary Urgent Care teams are here for you. We offer end-of-life assessments and euthanasia, as well as arrangements for cremation.
Should I go to the ER or urgent care?
Deciding where to bring your pet can be tricky. If your pet is experiencing trauma (difficulty breathing, collapse, hit by car, seizures, paralysis, snake bite, toxin ingestion), you should go straight to an emergency veterinary hospital. If your pet is stable but should be seen promptly, urgent care is a better option. When in doubt, call your nearest Veterinary Urgent Care or emergency hospital. Check out our list of what we can and can’t treat.
Do you offer wellness care/vaccines?
We do not see regular health check-ups or administer any vaccines or heartworm tests. We can perform diagnostics and treatments such as de-worming, parasite testing, and lab work. Your pet should continue to have regular wellness exams with your family veterinarian.
What types of animals do you care for?
We provide urgent care for dogs and cats. At this time, we are unable to provide care for exotic pets (birds, reptiles, pocket pets, barnyard animals).
Does my pet need an appointment?
The short answer is no; however we recommend making an appointment to save you and your pet time, and reduce stress. Walk-ins are welcome and will be seen in our first available time-slot. If we are fully booked, you will experience unfortunately experience longer wait times. We are always much busier on weekends. Our appointment scheduler is easy to use, but if you prefer, you can also call to check for available appointment times.
Your Pet's Urgent Care Visit
Do you accept pet insurance?
Yes, our clinics accept all forms of pet insurance and will help by sending requested documents related to your pet’s care. Payment for services are due up front and your insurance company will reimburse you based on the policy you have selected with them. If you have questions about what is and is not covered in your policy, please contact your insurer as policies and rules vary.
What forms of payment do you accept?
We accept all major credits cards, cash, and Care Credit. We encourage you to apply for Care Credit online prior to your visit. Payment is due at the time services are rendered.
What if my pet needs to be hospitalized?
If we diagnose your pet with a condition that requires overnight hospitalization or advanced care, we will assist you in either transferring them back to your primary care veterinarian or immediate transfer to a 24-hour emergency hospital.
What happens after my pet’s urgent care visit?
Our team will provide you with instructions for home care, prescriptions, and next steps. Your pet’s medical records will be sent to their regular veterinarian for follow up care as needed.
Can I get an ultrasound for my pet?
Yes, we have point of care ultrasounds at Veterinary Urgent Care clinics. These are a powerful tool used by emergency veterinarians for faster, non-invasive diagnosis and treatment of traumatic injuries, foreign body ingestion, respiratory distress, abdominal pain and more.
What types of diagnostics do you have?
Our Veterinary Urgent Care clinics are equipped with the following:
- In-house lab machines for blood chemistry, urinalysis, hematology and microscopes
- Digital Radiography (Digital X-ray)
- Point of Care Ultrasound
- Tonopen (for measuring intraocular pressure)
- Patient Monitoring Equipment
Can my pet get bloodwork done?
Yes! Each of our urgent care clinics have in-house lab equipment to run full bloodwork and urinalysis on your pet to help with diagnosing UTIs, hydration status, disease, and more. Our clinics also use a larger reference lab for more in-depth tests that can be sent out.
Using the Client Portal
What is in the client portal?
Our Client Portal allows you to view your pet’s appointments, records, edit your contact information, request a prescription refill, and more. You will need to set up your account in order to browse appointment availability. You will need add your pet’s profile before you can make an appointment.
Video Tutorial: Creating your Account
Making an Appointment in the Client Portal
Making an appointment using the client portal is easy after you set up your account and your pet’s profile.
Video Tutorial: How to make an appointment using the client portal
Troubleshooting the Client Portal
The client portal is fairly intuitive, but if you have any questions about how to view your upcoming appointments, view or print your pet’s medical record, edit your profile, or your pet’s profile, or how to access billing records, please click here.
Video Tutorial: Resetting your password
Do you accept urgent care referrals?
Yes! As a referring veterinarian, you can transfer your patients to us, or provide your client with our contact information should they ever need after hours care for any new or preexisting conditions.
We cannot accept patients who will need overnight monitoring and we do not treat critical care, or true emergency patients. If your patient is in need of any of these services, we encourage you to refer them to a nearby Ethos Veterinary Health hospital.
How do I refer a patient to Veterinary Urgent Care?
To submit a referral, please click the button below. On the Submit a Referral page you will have the option to use our guest referral form, or log in to our veterinary portal.
Select the Veterinary Urgent Care clinic you wish to send your patient to and provide any relevant diagnostics, history and relevant information. Our team will provide email updates with referral letters, diagnostics reports, radiographs and more as they become available. You can also log in and view the information in near-real time through the mobile app or online through our website.
We understand that entrusting your patients to another veterinarian is an important decision and are pleased that you wish to partner with us. We are here to enhance your own primary care services by assisting with urgent care cases when your practice is closed or you are unable to see a patient who is in need of urgent medical attention. We hope to be a valuable resource to both you and your clients.